We understand that sometimes ordering items that require sizing online can be difficult. For this reason, we have a generous and easy 14-day exchange and return policy for most of our braces and products. Please note, some rehabilitation products and therapy items carry a limited 7-day return policy and can only be returned if unopened and unused. If you ever receive an item from Hat Trick Sports that you are not completely satisfied with or does not fit as expected, you can return it for a refund or exchange. (*Refund does not include shipping fees previously paid, or return shipping to us unless we have made an error on your order or you have received a defective product. Hat Trick Sports may at their discretion impose a 20% restocking fee on returned items).
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us at Sales@Hat-Trick-Sports.com immediately after your package arrives for a return authorization claim number. To return an item, send the product back in its original unused condition, with all original packaging and tags intact within 14 days of receiving it, and your money will be promptly refunded or credit issued. Hat Trick Sports under no condition will accept returns of clothing, orthopedic braces, or sports medicine supplies if they have been worn or used. Items are inspected upon return and if they are dirty, used, or missing original packaging inserts the return will not be accepted.
Please send all returns to:
Hat Trick Sports, LLC (Attn: Bryan Bentz)
C/O Returns RMA# (enter your number here)
6106 Inverness Ter
Fairview, PA 16415