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Commonly Asked Questions About Hat Trick Sports What is a "Hat Trick Special"? Are items purchased from Hat Trick Sports new and top quality? How does Hat Trick Sports sell items for so much less than malls, therapy product retailers, and other online sites? What forms of payment does Hat Trick Sports accept? Is ordering from Hat Trick Sports using a credit card safe and secure? How much is shipping? Does Hat Trick Sports ship internationally to countries outside the United States? When will I receive an item I ordered? Can I have my order shipped to a different location than my billing address? Why can I not find an item that I saw listed on this site a few days ago? Can I order a specific brace or sports medicine product that I need and it is not listed in the Hat Trick Sports Online Catalog? Are the orthopedic braces Hat Trick Sports sells appropriate for everyday use as well as athletics? Are Gift Certificates available for Hat Trick Sports? How do I return an item to Hat Trick Sports? EMAIL US AT: Info@Hat-Trick-Sports.com What is a "Hat Trick Special"? Hat Trick Sports celebrates one of sports most exciting triumphs, the "hat trick", scoring 3 times in a game. It does not matter what the sport is, a "hat trick" is a special celebrated rare feat. At Hat Trick Sports we have "Hat Trick Specials" throughout our online catalog. These specials are celebrated and rare savings that save you even more on our already low prices. Hat Trick Specials can vary from a special package deal on 3 items to an amazingly low priced weekly or daily special offer. Specials vary and are available for a limited time only on select items. Look for Hat Trick Specials throughout our catalog and save! Are items purchased from Hat Trick Sports new and top quality? All items purchased from Hat Trick Sports are brand new top quality merchandise. Our products are the same high quality products you can find at your local mall, store, doctor, or therapist. All our orthopedic braces, wraps, tape, and sports medicine supplies are name brand products that are often the same products used by professional athletes and major universities and colleges. We will never sell you items that are damaged, seconds, or have known defects. If we do choose to sell an item that is not first quality, it will be clearly stated in the products description. How does Hat Trick Sports sell items for so much less than malls, therapy product retailers, and other online sites? Hat Trick Sports goal is to sell all items at or below prices found at your local retailers and elsewhere on the internet. Additionally, we try to keep the total cost of an item including shipping below mall and local retailer prices. By buying our products in bulk or at special sale prices, and having very little overhead costs we are able to sell our items online much cheaper than larger stores and distributors. These savings are then passed on to you, so that you get the lowest possible prices on the sports medicine products you want and need! What forms of payment does Hat Trick Sports accept? Hat Trick Sports currently accepts all major credit cards (Visa, MasterCard, Discover, and American Express), debit cards with the Visa and MasterCard logo, money orders, eChecks, and PayPal. All payments are processed through our secure website to ensure a safe transaction and your privacy and protection. In addition to credit card and money order checkout, Hat Trick Sports offers our customers the option of completing their purchase with PayPal. PayPal is an online payment method that is completely safe and secure for both the buyer and seller. If you do not already have a PayPal account, and would like one, click on the PayPal logo below to sign up now, it is easy and free. PayPal will not charge you any additional fees for signing up for an account or using the PayPal service to make a purchase from Hat Trick Sports. PayPal is provided as a convenience to our customers, and an account with PayPal is not a requirement to make a purchase on our website. PayPal also offers eCheck checkout for customers without or not wishing to use a credit card for their purchase. PayPal's eCheck purchase option deducts payments directly from your checking account similar to a paper check. Please note Hat Trick Sports will hold all shipments of items purchased with eChecks approximately 3 to 4 days until payments have cleared.
4817 Conrad Rd. Erie, PA 16510. For further payment questions or for more information on using money order payments, please Email us at Info@Hat-Trick-Sports.com Is ordering from Hat Trick Sports using a credit card safe and secure? All credit card orders received by Hat Trick Sports are processed using our secure site and a reputable credit card processing company. You can feel safe using a credit card to pay for orders at Hat Trick Sports knowing that the transaction is encrypted and sent using our secure site. We will also not sell or release any personal information submitted to Hat Trick Sports to an outside party. Occasionally, shipping information will need to be released to an outside party for order fulfillment of drop shipped orthopedic braces not stocked by Hat Trick Sports, but we make all attempts only to use well known and trusted sources for this service. How much is shipping? Hat Trick Sports ships most items through the US Postal Service, FedEx, and UPS. The price you pay for shipping on items ordered from Hat Trick Sports is a true shipping and packaging cost. We make no money on shipping or handling fees. For your convenience during the order checkout and payment process the actual cost of shipping and packaging items you order are displayed and calculated by our online shopping cart and will be added to your order. At Hat Trick Sports we make every effort to keep the total cost of items you order including shipping, below prices you will pay for the same item at a local mall or brace and sports medicine product retailer. Additional shipping fees may apply to orders shipped internationally outside the United States. International orders may also be subject to customs and importation fees imposed by your home country. These additional fees are not included in your quoted purchase or shipping price and may be due by the package recipient at the time of delivery. Please email us at Info@Hat-Trick-Sports.com prior to ordering for current international shipping rates or for more information. Does Hat Trick Sports ship internationally to countries outside the United States? Yes, Hat Trick Sports will ship anywhere allowed by law. Additional shipping fees may apply to orders shipped internationally outside the United States. International orders may also be subject to customs and importation fees imposed by your home country. These additional fees are not included in your quoted purchase or shipping price and may be due by the package recipient at the time of delivery. For your convenience during the order checkout and payment process actual current shipping rates will be calculated by our online shopping cart and will be added to your order. Please Email us at Info@Hat-Trick-Sports.com prior to ordering for questions or current shipping rates to your country. When will I receive an item I ordered? At Hat Trick Sports we attempt to ship all instock items within 48 hours of receiving your order. While this is not always possible the majority of orders are shipped within this time. Items are usually shipped from Hat Trick Sports using UPS, FedEx, or the United States Postal Service's package services. You are able to select the carrier of your choice during the checkout process. Please note however, that Hat Trick Sports reserves the right at any time to change your shipping preference selected during checkout in order to provide the most efficient order processing and delivery of your goods. Depending on your shipping location, you can usually expect to receive your items between 3 and 21 days from the time you placed your order. Please note, that for large orders items may be shipped in separate packages. Rush delivery of orders may be available for an additional fee, please Email us at Info@Hat-Trick-Sports.com for details or questions regarding rush delivery prior to ordering. Please note, many of our orthopedic braces and sports medicine supplies are non-stock due to the wide variety of colors and sizes. These products may be drop shipped or special ordered for you. Hat Trick Sports cannot guarantee delivery dates of these products, but will make every effort to make sure they are delivered to your door in a timely fashion. Can I have my order shipped to a different location than my billing address? Yes, Hat Trick Sports can send items to locations other than your billing address. A perfect way to send products as gifts to loved ones, the kids at college, or when your traveling and in need of an emergency brace or sports medicine supply to get you through the game. Why can I not find an item that I saw listed on this site a few days ago? At Hat Trick Sports we constantly update our catalog to reflect our current inventory. We routinely add new items, and remove items that are no longer available or that have sold out. If you previously saw an item in our catalog that no longer appears, it may be currently sold out. We may have the same item again shortly as we get more in stock, so please check back often to see our latest low priced items. Can I order a specific brace or sports medicine product that I need and it is not listed in the Hat Trick Sports Online Catalog? Hat Trick Sports can often order a specific brace, wrap, or sports medicine product that may not be listed in our online catalog. If you need a sports medicine product not featured in our catalog, please email us at Info@Hat-Trick-Sports.com with your special request. We will make every attempt to be able to fulfill your order, and provide you with the low prices Hat Trick Sports is known for. Are the orthopedic braces Hat Trick Sports sells appropriate for everyday use as well as athletics? Most of our sports medicine products and braces we choose to sell are designed to hold up during the rigors of athletics. We make no claims and hold no liability, however, on the individual products themselves. Questions on the appropriateness and proper use of an individual brace should be directed to your physician or the brace manufacturer. Many questions can also be answered by emailing the knowledgeable staff at Hat Trick Sports. Since most of our sports medicine products are designed for athletics use, they also usually can be used in everyday activities to ease the pain and dysfunction of injuries. Are Gift Certificates available for Hat Trick Sports? Yes, Hat Trick Sports offers a variety of gift certificates of various denominations. All gift certificates are good for any product featured in the Hat Trick Sports Online Catalog at www.Hat-Trick-Sports.com. Not sure what to get that hard to shop for person or what their favorite team may be, get them a gift certificate to Hat Trick Sports. How do I return an item to Hat Trick Sports? If you ever receive an item from Hat Trick Sports that you are not completely satisfied with, you can return it for a full refund (does not include shipping fees previously paid, or return shipping unless we have made an error on your order or you have received a defective product). Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us at Sales@Hat-Trick-Sports.com immediately after your package arrives for a return authorization claim number. To return an item, send the product back in its original unused condition, with all packaging and tags within 14 days, and your money will be promptly refunded or credit issued. Hat Trick Sports will not accept returns of orthopedic braces or sports medicine supplies if they have been worn or used. Please send an email prior to returning the item describing the reason you are unhappy and returning the product. You will then be issued a return authorization claim number. Next, safely repackage all returned items and include your name, reason for the return, and if you would like a Hat Trick Sports credit, replacement item (if available), or return of your payment. Please send all returns to: 4817 Conrad Rd. Erie, PA 16510  
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